Shipping & Returns
All orders are shipped within 7 business days. Business hours are Monday - Friday 9am - 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
- Please email firstname.lastname@example.org or call(800) 603-0339 to request a refund and we will assign you a tracking #.
- Mail your returned item to:
Urban Luv Rose Boutique
1015 Fillmore St.: PMB 32482
San Francisco, CA 94115
- Include in your package a signed letter stating the reason for your return and the original receipt.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color.